At Timesco, we are not only committed to supplying you with products, but ensuring that should you need any help and advice or encounter any problems we have a fully trained team ready to support you.

Before returning any goods please call our customer services team:

Hospital Customer Services Team
Tel: 01268 297 710

Export Customer Services Team
Tel: 01268 297 730

Mail Order or B2B Customer Services Team
Tel: 01268 297 721

Should you be unhappy with any of our products please contact our customer services team.

If goods are returned they must be returned in the following conditions;

• Goods must be returned unused in their original packaging.
• Goods must be packaged sufficiently to avoid damage in transit.
• Customers are responsible for delivery charges back to Timesco unless the goods are faulty.
• Please ensure that goods are sent by either recorded delivery or courier. We can not except any liability for goods lost in transit.
• Cabinets, couches and autoclaves may not be returned for credit or refund.
• Items that are within 6 months of their expiry date may not be returned for credit or refund.

All of our reusable instruments are covered by a lifetime guarantee which includes all springs and screws.